Last Updated: June 5, 2025
Effective Date: May 25, 2025
Pixel Fly Technology Co., Limited (hereinafter referred to as "we," "us," "our") has established this Privacy Policy to explain how we collect, use, disclose, and protect your information when you use our mobile application, Milo APP (hereinafter referred to as the "App").
By using our App, you acknowledge that you have read and agree to all terms of this Privacy Policy. If you do not agree to these terms, please immediately cease using or accessing our App. We strongly recommend that you read this policy in detail before taking any action.
To optimize your user experience, we need to process your personal information. If you do not wish to have your personal information processed as described in this policy, or if you are under 18 years of age, please stop using our App.
We primarily collect and use your information to:
When necessary, we will share your information with trusted third parties and service providers to provide services, meet legal requirements, and achieve other purposes detailed later in this policy.
We collect personal information that you provide to us, including basic information such as first name, last name, email address, password, and any other information you choose to provide.
We also collect user content, which includes any personal information you provide when using our App, such as inputs, file uploads, feedback, or outputs.
Additionally, we collect communication content, which includes any communications we exchange, such as chatbot interface communications, survey responses, or feedback.
We automatically collect information, including application, browser, and device information (such as device type, operating system, browser information, IP address, and other device characteristics), service usage data (including activity information, diagnostic and troubleshooting information), and information from cookies and similar technologies.
Personal information does not include de-identified, anonymized, or aggregated information. When data is de-identified or anonymized, we maintain it in that form and do not attempt to re-identify the information.
We use your personal information primarily for the following purposes:
We use your basic information to create and maintain your account, which is necessary for fulfilling our contract with you.
To provide you with services, we use your basic information, communication content, application information, browser and device information, service usage data, and other information you submit, which is also necessary for fulfilling our contract with you.
When providing customer support, we use your basic information, communication content, service usage data (including location information), application information, browser and device information. We rely on legitimate interests to process this information, particularly the interest in ensuring you can optimally use the App. In the European Economic Area and the United Kingdom, you have the right to object to and request restriction of such processing.
When sending service-related communications, we use your basic information, communication content, application information, browser and device information, service usage data, and other information you submit, which is necessary for fulfilling the contract and also based on the legitimate interest of ensuring you can optimally use the App.
To facilitate the security, integrity, and protection of the App, we process your basic information, communication content, application information, browser and device information, service usage data, and other information you submit, based on the legitimate interest of maintaining effective operation and delivery of the App.
To comply with legal and regulatory obligations, we use your basic information, communication content, application information, browser and device information, service usage data, and other information you submit, based on the legitimate interest of complying with laws in the jurisdictions where we operate, responding to requests, and fulfilling corporate responsibilities.
To customize your service experience and improve our App, we process your basic information, communication content, application information, browser and device information, and service usage data, based on the legitimate interest of understanding how users interact with the App to customize and improve products, and to ensure reports are accurate and reliable.
To promote the safety and integrity of the App, network, users, employees, and the public, we use your basic information, communication content, application information, browser and device information, and service usage data, based on the legitimate interest of preventing fraud, unauthorized use, violations, protecting the safety of all parties, resolving disputes, verifying accounts, combating harmful behavior, and preventing harm.
For research and innovation purposes, we use your basic information, communication content, and service usage data, based on the legitimate interest of improving and iterating the App through user feedback.
We commit not to sell or share your personal information with third parties for targeted advertising purposes. Additionally, we have never sold or shared personal information of individuals under 16 years of age for targeted advertising purposes.
To provide the App, we may need to share necessary information with the following categories of third parties:
| Category | Purpose |
|---|---|
| Service Supporters | Disclosure to third-party service providers who assist in providing the App, such as analytics platforms, payment processors, or other services necessary for operation. These platforms do not store sensitive user content; they only store event data, such as the number of specific actions taken. |
| User-Initiated Sharing | When you use active sharing features within the App, the information recipients depend on whom you choose to share with. |
| Legal Compliance Scenarios | Sharing with advisors, regulatory bodies, or government agencies to respond to legal requirements, court orders, or government requests; fulfill statutory obligations; investigate fraud or security issues; or protect rights and safety. |
| Corporate Account Association | If you register using a corporate email, we may share account existence and basic information (e.g., email address) with that organization to allow corporate administrators to manage account permissions. |
| Group Internal Collaboration | Information may be shared among affiliated companies or group members for service efficiency. |
| Asset Transaction Scenarios | During mergers, acquisitions, reorganizations, bankruptcy, or other changes in control, your information may be transferred as a transaction asset. |
| Disclosure at Your Request | When you explicitly instruct or contractually stipulate disclosure. |
Please note: Our App may include links to third-party websites or services, whose privacy policies are independent of ours. When you leave Milo APP for other websites or use other services, even if accessed through links provided by Milo APP, we cannot and have no obligation to protect the personal information you provide on these third-party platforms.
We have implemented a series of reasonable technical, administrative, and organizational measures aimed at comprehensively protecting the security of your personal information. These protective measures cover both online and offline environments, with the purpose of preventing the loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal information.
However, we must honestly point out that in today's digital world, no security system can provide absolute 100% protection. Therefore, when using our App, you need to understand and accept this reality: despite our best efforts to protect your information, the risks associated with using our App ultimately must be borne by you personally.
We retain your personal information only for as long as necessary to provide the App, fulfill legal obligations, or protect relevant rights. We consider factors such as when the information was collected, service requirements, legal requirements, and security factors to determine retention periods. When information is no longer needed or you request deletion, we will promptly process it. We are committed to respecting your control over your personal data while meeting our business needs.
Our App is designed for adults and not intended for children. We do not knowingly solicit or collect personal information from children. According to our Terms of Service, all users must be at least 18 years old to use our App. If you discover that we have collected personal information from minors without guardian consent, please contact us immediately, and we will promptly delete the relevant data.
To support global business operations, we and our partners may transfer, store, and process your personal information worldwide. For residents of the European Union, Switzerland, or the United Kingdom, we strictly adhere to lawful data transfer mechanisms, such as the European Commission's Standard Contractual Clauses and relevant local regulations, ensuring your personal data receives appropriate protection during cross-border transfers.
Depending on the laws in your region, you may have the following rights related to your personal information:
| Right | Description |
|---|---|
| Access and Data Portability | Obtain a copy of your personal information, understand its use, and request it in a machine-readable format for transfer. |
| Deletion | Request deletion of your personal information, subject to our data retention policy. |
| Correction | Request updates or corrections to incomplete or inaccurate personal information. |
| Restrict Processing and Object | Limit or object to the use or transfer of your information for certain purposes, though we may continue processing as permitted by law. |
| Withdraw Consent | Withdraw consent for processing at any time, without affecting prior processing. |
| Appeal | Appeal our decision if we refuse your request. |
| Complain | File a complaint with your local data protection authority. |
You can submit requests by sending an email to our privacy mailbox at milo@pixelflyapp.com. We will not discriminate against you for exercising your legal rights. To protect your privacy and security, we may verify your identity before processing your request, including asking for additional information. If we cannot verify your identity, we may refuse your request.
Under certain U.S. privacy laws, you can designate an authorized agent to make requests on your behalf. We will require the agent to provide proof of your authorization and may need you to directly confirm your identity.
Please note that the above rights are not absolute and may only apply in specific situations or may be reasonably refused.
If you have any questions or concerns about this Privacy Policy, or if you have a complaint, please contact us via milo@pixelflyapp.com.
To continuously optimize our service quality, we may periodically update this Privacy Policy. All policy changes will be posted on this page, and significant changes will be communicated to you with reasonable notice as required by law. You can always check the date at the top of the page to see when the policy was last updated. We encourage you to review this policy regularly to stay informed about how we protect your personal information.